UK occupational pension or flexible benefits complaints


If you are unhappy with any aspect of our service, please tell us about it by completing the form below and clicking on the 'Submit' button at the bottom right of your screen.


A member of our Customer Relations Team will contact you as soon as possible within two working days to investigate your concerns and help put things right.


Alternatively, you can complain by phone by contacting the Customer Relations Team during business hours via 01243 532 000.


If you have a general enquiry, please phone 0845 6044568. A member of the team will be able to help you or direct your enquiry to the most appropriate business area.


Please note:

  • Items displaying an * are required fields to help us address your concerns.

  • All information submitted is subject to our Privacy Policy.



Your details

First name *
Last name *
E-mail *
Re-confirm E-mail *
Telephone *
Address 1 *
Address 2 *
Country *
Post code *
National Insurance Number *
Date of birth *

Preference Information

Does your complaint relate to a matter where Mercer Ltd administers your occupational pension or flexible benefits?
Name of pension scheme administered by Mercer Ltd (if applicable)
Does your complaint relate to a matter where you have received individual financial advice from Mercer Ltd or associated companies?
Please give a brief description of why you are unhappy with our service *
What is the action you would like us to take in response to your complaint? *
Please indicate your preferred method for us to contact you *
If you nominated for us to call you, what time (between 9am & 4.30pm) suits you?

I have read the Privacy Policy.*

* indicates a required field